Terms of service

Last updated: 26/07/2026

These Terms of Service ("Terms") govern your access to and use of Trionfi & Matto's website, products, and services (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

1. Definitions

"Company," "we," "us," or "our" refers to Trionfi & Matto, located at Rutens väg 8, 134 36 Gustavsberg, Sweden.
"User," "you," or "your" refers to any individual or entity that accesses or uses the Services.
"Content" means text, graphics, images, software, audio, video, and other materials.

2. Eligibility

You must be at least 18 years old to use the Services or place an order. By using the Services, you represent that you have the legal capacity to enter into a binding agreement under applicable law.

3. Account Registration

Some features may require an account.

You agree to provide accurate, current, and complete information.
You are responsible for safeguarding your account credentials.
You are responsible for all activities that occur under your account.
We may suspend or terminate accounts that violate these Terms.

4. Use of the Services

You agree to use the Services only for lawful purposes and in accordance with these Terms. You agree not to:

Violate any applicable law or regulation.
Infringe the rights of others, including intellectual property or privacy rights.
Upload or transmit malware, viruses, or harmful code.
Interfere with or disrupt the Services or servers.
Attempt to gain unauthorized access to any systems or data.

5. Content and Digital Product Restrictions

5.1 Your Content

You retain ownership of Content you submit or upload. By submitting Content, you grant us a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, host, store, reproduce, modify, display, and distribute your Content solely to operate and improve the Services.

Delivery of digital products is deemed complete when the product, download, access link, email, account access, or other electronic delivery method has been made available to you.

5.2 Digital Products – License and Restrictions

Digital products are licensed, not sold. Unless otherwise stated in writing:

You are granted a limited, non-exclusive, non-transferable, non-sublicensable license for personal or internal business use only.
Reselling, sharing, sublicensing, distributing, reproducing, or making digital products available to third parties is strictly prohibited.
You may not modify, reverse engineer, or create derivative works from digital products.

Violation of these restrictions may result in immediate termination of access without refund and may expose you to legal liability.

5.3 Our Content

All Content provided by the Company, including trademarks, logos, and software, is owned by or licensed to us and is protected by intellectual property laws.

6. Copyright Infringement and DMCA Policy

We respect intellectual property rights and expect users to do the same.

6.1 Copyright Complaints (DMCA)

If you believe that any content available through the Services infringes your copyright, you may submit a written notice including the following information:

Identification of the copyrighted work claimed to have been infringed.
Identification of the allegedly infringing material and its location.
Your name, address, email address, and telephone number.
A statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law.
A statement, made under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf.
Your physical or electronic signature.

6.2 Counter-Notification

If you believe that material you submitted was removed or disabled as a result of mistake or misidentification, you may submit a counter-notification containing the information required under applicable law.

6.3 Repeat Infringers

We reserve the right to terminate accounts or access of users who are repeat copyright infringers.

7. Third-Party Services and Links

The Services may contain links to third-party websites or services. We do not control and are not responsible for third-party content, policies, or practices. Your use of third-party services is at your own risk and subject to their terms.

8. Products, Orders, and Payments

8.1 VAT, Customs, and International Sales

We sell our Products and Services internationally.

Prices may be displayed inclusive or exclusive of VAT depending on your location and applicable law.
For customers within the EU, VAT will be charged in accordance with applicable EU VAT rules.
For customers outside the EU, prices generally exclude VAT, and you may be responsible for import duties, customs fees, taxes, or other charges imposed by your local authorities.
We are not responsible for delays, additional costs, or losses resulting from customs clearance or international shipping regulations.
We reserve the right to limit quantities purchased, discontinue products or services, or correct typographical, pricing, or technical errors at any time, including after an order has been submitted, subject to applicable law.

You are solely responsible for complying with local laws and regulations applicable to your purchase.

8.2 Products

We offer digital products, physical products, digital services (including tarot readings and consultations), memberships, and other offerings (collectively, the "Products and Services"). Product and service descriptions, pricing, and availability are subject to change at any time without notice.

8.3 Orders

By placing an order, you agree that:

All information you provide is accurate and complete.
You are authorized to use the selected payment method.
Your order constitutes an offer to purchase. A contract is formed only when we accept your order by sending an order confirmation or by delivering the product or service.
We reserve the right to refuse or cancel any order before acceptance, including in the event of pricing errors, technical errors, product availability issues, suspected fraud, or for any other lawful reason.

8.4 Pricing and Taxes

All prices are listed in SEK unless otherwise stated. Prices do not include taxes, shipping, or handling fees unless explicitly noted. You are responsible for any applicable taxes, duties, or customs fees.

8.5 Payments

All payments are processed securely through Stripe, a third-party payment processor. We do not store your full payment information on our servers. By making a payment, you agree to Stripe’s terms and privacy policy, which you can find on Stripe’s website. Payment must be received in full before any product is delivered or shipped. In case of payment disputes or failed transactions, we reserve the right to withhold products or terminate services.

8.6 Digital Products

Digital products are delivered electronically.
Once a digital product is delivered or accessed, the sale is final and non-refundable, except where required by law.
You are granted a limited, non-exclusive, non-transferable license to use digital products for personal or internal business use only, unless otherwise stated.

8.7 Physical Products

Physical products are shipped to the address you provide.
Shipping times are estimates and not guaranteed.
Risk of loss passes to you upon delivery of the physical product to you or the person designated to receive it, unless applicable law provides otherwise.

8.8 Eligibility and Divination Disclaimer

You must be 18 years or older to purchase tarot readings or any divination services offered on this website.
All forms of divination, including tarot readings, astrology, numerology, or other predictive services, are provided for entertainment purposes only.
These services are not intended as a substitute for professional advice, including but not limited to legal, medical, financial, or psychological advice.
By using our services, you acknowledge that the results are for entertainment and personal reflection only, and you accept full responsibility for any decisions you make based on these services.
By purchasing a reading or divination service, you acknowledge that no particular outcome, prediction, or result is guaranteed.

9. Shipping, Returns, and Refunds

9.1 Shipping

Shipping methods, costs, and estimated delivery times are displayed at checkout. Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs authorities, weather, or other circumstances beyond our reasonable control.

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us as soon as reasonably possible at contact@trionfimatto.com so we can assess the issue and provide an appropriate remedy where required.

Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delays or additional costs resulting from incorrect or incomplete address information provided by the customer.

9.2 Returns and Exchanges

Unless required by applicable consumer protection laws, all sales of physical products are final. We do not accept returns, exchanges, or cancellations for change of mind.

If you are a consumer residing in the European Union (EU) or European Economic Area (EEA), you may have a statutory right to withdraw from your purchase of a physical product within 14 days of receiving it, without giving any reason, except where an exception applies under applicable law.

Where applicable law grants you a statutory right to return or cancel a purchase, returned items should be unused, unworn, in their original condition, with all original packaging and tags (where applicable), and accompanied by proof of purchase, unless applicable law provides otherwise.

If you are entitled to return an item under applicable law, please contact us at contact@trionfimatto.com before sending the item so we can provide return instructions where applicable.

Unless applicable law provides otherwise, customers are responsible for return shipping costs.

We do not accept returns or exchanges for:

personalised or custom-made products;
digital products, downloadable content, or electronically delivered goods;
gift cards;
sale or clearance items (unless required by law);
items that cannot be returned for hygiene, health, or safety reasons after delivery; or
any other products excluded from return under applicable law.

Nothing in this section excludes, limits, or affects any mandatory consumer rights that cannot be excluded under applicable law.

9.3 Digital Products, Services, and Immediate Performance

All digital products, digital content, online services, memberships, readings, consultations, and other electronically delivered products or services are non-refundable once they have been delivered, accessed, downloaded, streamed, emailed, made available, or the service has commenced.

Where permitted by applicable law, by purchasing digital content or services and requesting or accepting immediate delivery or performance, you expressly consent to immediate performance of the contract and acknowledge that this may reduce, limit, or extinguish any statutory cancellation, withdrawal, cooling-off, or refund rights that would otherwise apply.

The extent of any waiver or limitation depends on the mandatory consumer protection laws applicable in your country or region.

9.4 Refunds

Where a refund is approved or required by applicable law, it will be issued to the original payment method.

Refund processing times may vary depending on your payment provider. We are not responsible for delays caused by banks, card issuers, or payment processors.

Where applicable law specifies a refund timeframe, we will comply with those requirements.

9.5 Consumer Rights

Nothing in these Terms excludes, limits, or affects any mandatory consumer rights, statutory warranties, guarantees, or legal remedies that cannot be excluded or limited under the laws applicable to your purchase.

If you are purchasing as a consumer, you may have statutory rights relating to cancellation, withdrawal, cooling-off periods, defective or non-conforming goods or services, refunds, repairs, replacements, or other legal remedies. These rights vary by country, state, province, territory, or region.

If any provision of these Terms conflicts with mandatory consumer protection laws, those laws will prevail to the extent of the conflict.

10. Subscription Policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This section explains how subscriptions, pre-orders, and similar purchase options may be changed or cancelled.

10.1 Subscriptions

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
You may cancel or modify your subscription at any time before your next scheduled renewal or billing date. Your order confirmation emails contain links that allow you to manage your subscription.
See our returns policy for more details on returns and refunds.

10.2 Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, it can no longer be cancelled. Any refund or remedy will be provided only where required by applicable law or otherwise approved at our discretion. See Section 9 (Shipping, Returns, and Refunds) for more information.

11. Free Trials and Promotions

Free trials or promotions may be offered subject to additional terms. We reserve the right to modify or cancel promotions at any time.

12. Termination

We may suspend or terminate your access to the Services at any time, with or without notice, if you violate these Terms or if we discontinue the Services. You may stop using the Services at any time.

Upon termination, provisions that by their nature should survive will survive, including intellectual property, disclaimers, limitation of liability, and dispute resolution.

13. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR USE, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES.

OUR TOTAL LIABILITY SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU FOR THE RELEVANT PRODUCT OR SERVICE GIVING RISE TO THE CLAIM, OR (B) THE MAXIMUM LIABILITY PERMITTED UNDER APPLICABLE LAW.

15. Chargebacks, Fraud, and Abuse

15.1 Chargebacks

If you initiate a chargeback, payment dispute, or reversal with your bank or payment provider, we reserve the right to:

Suspend or terminate your access to the Services;
Suspend or terminate access to digital products or online services where technically possible.
Recover any fees, penalties, or costs incurred as a result of the chargeback.

You agree to contact us first to attempt to resolve any billing issue before initiating a chargeback.

15.2 Fraudulent Activity

We reserve the right to refuse, cancel, or reverse any order if we reasonably suspect fraud, unauthorized activity, or abuse of our Services. We may share relevant information with payment processors and law enforcement authorities where permitted by law.

15.3 Abuse and Circumvention

Any attempt to circumvent payment systems, licensing restrictions, digital delivery safeguards, or usage limitations constitutes a material breach of these Terms and may result in immediate termination without refund.

16. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising out of your use of the Services or violation of these Terms.

17. Privacy

Your use of the Services is subject to our Privacy Policy, which explains how we collect, use, and protect your information. The Privacy Policy is found here .

18. Governing Law

These Terms are governed by and construed in accordance with the laws of Sweden, without regard to its conflict of law principles.

19. Dispute Resolution

19.1 Informal Resolution

Before initiating formal proceedings, you agree to attempt to resolve any dispute by contacting us at contact@trionfimatto.com.

19.2 Courts

Any dispute arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of Sweden, unless mandatory consumer protection laws provide otherwise.

20. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms and updating the "Last updated" date. Your continued use of the Services constitutes acceptance of the revised Terms.

21. Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, sale of assets, or by operation of law.

22. Force Majeure

We shall not be liable for any failure or delay in performance resulting from events beyond our reasonable control, including but not limited to war, armed conflict, strikes, labor disputes, supply chain disruptions, pandemics, natural disasters, governmental actions, or failures of utilities or transportation networks.

23. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.

24. Language

In case of discrepancies between translations, the English version shall prevail.

25. Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of such right or provision.

26. Entire Agreement

These Terms constitute the entire agreement between you and the Company regarding the Services and supersede all prior agreements.

27. Contact Information

If you have any questions about these Terms, please contact us at:

Trionfi & Matto
Email: contact@trionfimatto.com
You may also contact us using the contact form available on our website.